Trust Center

Trust the Method. Inspect the System.

Signal centralizes journalist discovery, targeting, sync, and workflow execution. This page shows how the system works, how key metrics are measured, how the 48-hour refresh cycle is defined, and how access is controlled. Not vague trust language. Inspectable operating logic.

Principles

Core Trust Principles

01

Method before marketing

Signal leads with system behavior, not abstract promises. Claims are tied to refresh cycles, scoped metrics, workflow constraints, and named controls.

02

Measured claims over broad adjectives

"Fast" is weak. "Under 3 seconds from discovery to CRM" is useful. Signal uses concrete frames whenever possible.

03

Clear scope

Metrics are scoped to a defined environment. Current beta workflows. Active mailboxes. Defined reporting windows. No inflated universal claims.

04

Controlled systems earn trust

Signal uses hard product rules where risk matters. A 40-email-per-day cap. Paced sending delays. Minimum-required access. Clear boundaries beat soft guidance.

05

Current beats stale

Signal uses a 48-hour refresh cycle as the primary freshness model. Indexing is the technical method behind it. Not static records refreshed months later.

Metrics

How Signal Measures Key Metrics

100%

of discovered journalists published within 30 days

Current beta sample

<2%

average bounce rate

Current beta mailboxes

<3s

discovery to CRM

Active sync events

All metrics are scoped to a defined environment and reporting window. Each metric carries a named environment, a reporting window, a metric definition, and an implication. Signal does not present observations without context.

What Signal does not do with metrics

Signal does not present beta observations as universal outcomes. It does not turn narrow samples into category-wide claims.

Freshness

Freshness and the 48-Hour Refresh Cycle

Primary term: 48-hour refresh cycle

The buyer-facing term for how Signal keeps data current. Every journalist record is refreshed within a rolling 48-hour window.

Technical method: indexing

Under the hood, Firecrawl indexes the live web, extracting journalist activity, publication timestamps, and topic signals from source pages.

What the refresh cycle updates

  • Recent publications
  • Journalist-topic relationships
  • Outlet activity signals
  • Current fit indicators

When Signal says data is "current," it means recently refreshed within the 48-hour cycle. Not continuous real-time. Not live-to-the-second. A defined refresh window with a named method.

Example: Why freshness matters
Legacy Database

Record says journalist covers AI infrastructure. Recent work actually shows policy coverage. Stale database still treats as fit.

Signal

48-hour refresh cycle catches the shift. Beat reassignment reflected before next outreach cycle. You pitch the right person for the right topic.

Deliverability

Deliverability Controls

Hard cap: 40 emails/day/mailbox

Protects domain reputation by keeping volume within a controlled range. A product rule, not a suggestion.

Paced sending delays

Introduces delays between sends to avoid rigid machine-like timing patterns that providers can flag.

Built for targeted PR

Signal is designed for focused outreach to qualified journalists, not bulk email distribution.

Deliverability controls exist because sending behavior has consequences. Lower daily volume reduces domain stress, limits damage from weak lists, and preserves long-term deliverability. All metrics are scoped to current beta mailboxes.

Security

Security and Access Model

Category
Details
What Signal Accesses
CRM contact records (read), Mailbox send permissions (scoped), Journalist publication data (public web)
What Signal Stores
OAuth tokens (encrypted AES-256 GCM), Search queries, Tracker configurations
What Signal Does NOT Store
Email content, CRM deal data, Mailbox message history, Contact graph ownership

Non-custodial

Your mailbox and CRM stay your systems of record. Signal connects to run a defined workflow — it does not own your data.

OAuth-based

All third-party access uses OAuth authorization flows. No stored passwords. No shared secrets.

AES-256 GCM tokens

OAuth tokens are encrypted at rest with AES-256 GCM. A concrete, evaluable control — not vague language.

Minimum-required access

Signal only requests the permissions needed to run the workflow. Narrower scope reduces exposure.

Transparency

What Signal Does and Does Not Do

What Signal does

  • Discover journalists who published within the last 30 days
  • Apply a hard 40-email-per-day cap per mailbox
  • Use paced sending delays between messages
  • Encrypt OAuth tokens with AES-256 GCM
  • Sync qualified records into Attio or HubSpot (Pro)
  • Refresh journalist data on a 48-hour cycle
  • Request only minimum-required permissions
  • Scope all metrics to defined environments

What Signal does not do

  • Present beta observations as universal outcomes
  • Store email content or mailbox message history
  • Retain CRM deal data or contact graph ownership
  • Claim real-time when the model is 48-hour refresh
  • Use vague trust language like 'enterprise-grade'
  • Fire messages in tight bursts
  • Inflate narrow samples into category-wide claims
  • Position itself as the long-term owner of your data
Interpretation

How to Read Signal Claims

Every claim Signal makes follows a scoping rule. Here is how to interpret each type.

Freshness claims

Rule

Tied to the 48-hour refresh cycle

When Signal says data is 'current,' it means recently refreshed within the 48-hour cycle. Not continuous real-time. Not live-to-the-second. A defined refresh window with a named method.

Speed claims

Rule

Measured from event to sync

When Signal says '<3 seconds,' it means the time from journalist discovery to CRM sync event. Measured on active sync events in the current environment. Not a universal latency promise.

Metric claims

Rule

Scoped to the reporting window

Metrics like bounce rate and recency are measured within a defined reporting window, on current beta mailboxes and workflows. Environment, sample size, and definition are stated.

ROI claims

Rule

Operational, not abstract

ROI is calculated from actual workflow savings — hours reclaimed from list cleaning, manual CRM handoff, and journalist qualification. Not from projected revenue or abstract value.

Constraints

Trust by Constraint

6 Hard Product Rules

  • 140-email-per-day cap per mailbox
  • 2Paced sending delays between messages
  • 348-hour refresh cycle as the primary freshness model
  • 4AES-256 GCM encryption for OAuth tokens
  • 5Minimum-required access permissions
  • 6Non-custodial access model — your systems stay yours

Not more claims. Better boundaries.

See the system in action

Review how Signal applies the 48-hour refresh cycle, controlled sending, direct CRM sync, and constrained access inside one PR workflow built for current execution.